Last updated: November 2025
BASCalc is a digital download product (Microsoft Excel spreadsheet). Because digital files cannot be “returned” once downloaded, our refund policy is slightly different from physical goods.
We always comply with Australian Consumer Law, and we want every customer to feel confident when purchasing.
1. Digital Product Refunds
Due to the nature of instant digital downloads, refunds are generally not provided once the file has been downloaded.
However, you are entitled to a refund or replacement if:
- The file is defective or will not open
- You experience a major technical issue preventing use
- You accidentally purchased multiple copies
If you encounter any technical problems, please contact us at:
We will resolve the issue promptly.
2. Change of Mind
Please choose carefully—change-of-mind refunds are not offered for downloadable products.
Once payment is completed and the file is delivered, the sale is considered final unless the product is faulty under Australian Consumer Law.
3. Incorrect Purchase
If you purchased the wrong version or made a duplicate order, contact us immediately before downloading the file.
If the file has not been accessed, we can cancel and refund the order.
4. Failed Download or Access Issues
If you experience:
- Download failure
- Corrupted file
- Link not received
- Email delivery issues
Please contact us and we will resend the file or provide a working link at no extra cost.
5. Australian Consumer Law
Your purchase is protected by the Australian Consumer Law (ACL).
You have the right to a replacement or refund if the product:
- Is significantly different to what was described, or
- Is faulty and cannot be used as intended.
We stand behind BASCalc and will assist with any genuine issues.
6. Contact Us
If you have any questions about this Refund Policy or need help with your purchase, please contact:
We reply as quickly as possible.